Android devices (Samsung, Xiaomi,...)

To ensure that we can resolve any technical problems with the Kardi Ai Beatwell app, please send your application logs to our customer support team.

1. Open App Settings

   In the Beatwell app, go to settings (tab with the gear icon).

2. About the App

   In settings, click on About the App.

3. Application Logs

   Then click on Application Logs.

4. Enable Debug Logs (optional)

   In some cases, it is necessary to enable debug logs using the switch - customer support will inform you if they are needed.

5. Share Log Files

   Click the Share Log Files button.

6. Sending Logs

   Send the file via WhatsApp to [phone], or via email to [e-mail].

Upon receipt, customer support will diagnose the issue and inform you of the next steps.

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Need help? Contact Kardi Ai customer support [e-mail]