> For the complete documentation index, see [llms.txt](https://beatwell-guide.kardi.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://beatwell-guide.kardi.ai/en/customer-support/contract-withdrawal.md).

# Contract Withdrawal

If you wish to return the kit, you have several options:

1. For the Kardi Ai Beatwell purchased through the Kardi Ai website, you have the right to withdraw from the contract **within 14 days of receiving the package**.
2. When cancelling the contract for the Kardi Ai Beatwell purchased from a commercial partner, **follow the instructions of the respective seller**.

### **Conditions for Returning** the Kardi Ai Beatwell Kit

If you decide to return the kit for any reason after receiving the package, please follow the instructions below:

* The returned kit must be **untouched and undamaged**. If the device or chest strap is damaged in any way, we will not accept the return.
* For hygiene reasons, the Kardi Ai Beatwell kit can only be returned to the sender **in its original packaging**.

{% hint style="info" %}
Be careful not to damage the **security sticker on the Beatwell kit packaging**, which contains the sensor and chest strap.
{% endhint %}

{% hint style="danger" %}
If the Kardi Ai kit is delivered by courier, do not accept the package if the packaging is damaged in any way!
{% endhint %}

### **Return Process for the Beatwell Kit**

To return the Kardi Ai Beatwell kit, follow these steps:

1. Print the [withdrawal form](https://kardi.ai/wp-content/uploads/2024/05/kardiai_odstup-smlouva.pdf). **Fill it out**.
2. Scan the completed form and **send it via email** to [**support@kardi.ai**](mailto:support@kardi.ai).
3. **Wait** for customer support to contact you and provide further instructions.

{% hint style="info" %}
You can withdraw from the contract within 14 days of receiving the package, **without giving any reason**. For more information about the terms and conditions of the contract with Kardi Ai, please visit [**terms and conditions**](https://kardi.ai/legal/obchodni-podminky/).
{% endhint %}

***

{% hint style="success" %}
**Need advice?**\
Contact Kardi Ai customer support\ <img src="https://github.com/kardiai/gitbook/blob/localized/beatwell-guide/en/.gitbook/assets/mail.png" alt="" data-size="line"> [**support@kardi.ai**](mailto:support@kardi.ai)
{% endhint %}


---

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