Contract Withdrawal
You can purchase the Kardi Ai Beatwell home monitoring kit on the Kardi Ai website or from one of our commercial partners (e.g., Pilulka pharmacies).
If you wish to return the kit, you have several options:
For the Kardi Ai Beatwell purchased through the Kardi Ai website, you have the right to withdraw from the contract within 14 days of receiving the package.
When cancelling the contract for the Kardi Ai Beatwell purchased from a commercial partner, follow the instructions of the respective seller.
Conditions for Returning the Kardi Ai Beatwell Kit
If you decide to return the kit for any reason after receiving the package, please follow the instructions below:
The returned kit must be untouched and undamaged. If the device or chest strap is damaged in any way, we will not accept the return.
For hygiene reasons, the Kardi Ai Beatwell kit can only be returned to the sender in its original packaging.
Be careful not to damage the security sticker on the Beatwell kit packaging, which contains the sensor and chest strap.
If the Kardi Ai kit is delivered by courier, do not accept the package if the packaging is damaged in any way!
Return Process for the Beatwell Kit
To return the Kardi Ai Beatwell kit, follow these steps:
Print the withdrawal form. Fill it out.
Scan the completed form and send it via email to support@kardi.ai.
Wait for customer support to contact you and provide further instructions.
You can withdraw from the contract within 14 days of receiving the package, without giving any reason. For more information about the terms and conditions of the contract with Kardi Ai, please visit terms and conditions.
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