Beatwell
en
en
  • About Beatwell
  • Beatwell App
    • Downloading the Kardi Ai App
    • Pairing the Strap with the App
    • Family pack Pairing the Strap with the App
    • How to Put on the Chest Strap
    • Recordings with Beatwell
    • Notification Center (Messages)
    • App Settings
  • Subscription and Payments
    • Subscription Payment
    • Subscription Extension
  • Customer Support
    • Contract Withdrawal
  • Maintenance and Troubleshooting
    • Battery Replacement
    • Chest Strap Maintenance
      • Regular Strap Maintenance
      • Heavily Soiled Strap
    • Changing the Beatwell app language
    • Application Logs
      • iOS Devices (iPhone, iPad,...)
      • Android devices (Samsung, Xiaomi,...)
    • Restarting the app
  • FAQ
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On this page
  1. Maintenance and Troubleshooting
  2. Application Logs

iOS Devices (iPhone, iPad,...)

To ensure that we can resolve any technical problems with the Kardi Ai Beatwell app, please send your application logs to our customer support team.

PreviousApplication LogsNextAndroid devices (Samsung, Xiaomi,...)

Last updated 5 months ago

  1. Open App Settings

    In the Beatwell app, go to settings (tab with the gear icon).

  2. About the App

    In settings, click on About.

  3. Application Logs

    Then click on Application Logs.

  4. Share Log Files

    Click the Share Log Files button.

  5. Sending Logs

    Send the file via WhatsApp to +420 779 998 100, or via email to support@kardi.ai.

Upon receipt, customer support will diagnose the issue and inform you of the next steps.


Need help? Contact Kardi Ai customer support

+420 779 998 100
support@kardi.ai