# iOS Devices (iPhone, iPad,...)

<figure><img src="/files/mAfM5MdL2PBovpUdi9hA" alt="" width="188"><figcaption></figcaption></figure>

1. **Open App Settings**

   In the **Beatwell** <img src="https://github.com/kardiai/gitbook/blob/localized/beatwell-guide/en/gitbook/assets/app_icon_beatwell_small.png" alt="" data-size="line"> app, go to **settings** (tab with the gear icon).
2. **About the App**

   In settings, click on **About**.
3. **Application Logs**

   Then click on **Application Logs**.
4. **Share Log Files**

   Click the **Share Log Files** button.
5. **Sending Logs**

   Send the file via **WhatsApp to +420 779 998 100**, or via **email to <support@kardi.ai>**.

{% hint style="success" %}
Upon receipt, customer support will **diagnose the issue** and **inform you of the next steps**.
{% endhint %}

***

{% hint style="success" %}
**Need help?**\
Contact Kardi Ai customer support\ <img src="/files/MdHuWuaoQDGPRFVN6e69" alt="" data-size="line"> [**+420 779 998 100**](tel:+420779998100)\ <img src="/files/MyHZsPMjrFkNrQw3WdVu" alt="" data-size="line"> [**support@kardi.ai**](mailto:support@kardi.ai)
{% endhint %}


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